Covid-19 Safety Measures

*With guidance from MOM guidelines “Requirements for Safe Management Measures at the workplace”

The safety of our patients and staff is of utmost importance. Especially during this pandemic, extra measures are necessary to ensure safety of all in the clinic. This will definitely be inconvenient and uncomfortable but we hope we can all cooperate to help prevent further spread of the Covid-19 during reopening.

For Patient Safety

  1. Reception staff will continue to WFH to reduce contact in clinic. All appointments will be made remotely.
  2. Pre-assessment: We will triage/screen all enquiries to assess eligibility for clinic visits (including health status and contact history). Consent form for visits will be sent via email.
  3. Strictly asymptomatic patients with appointments and facial coverings (masks must not have a valve on outside) only will be allowed entrance to premises.
  4. No companions allowed entry (minors<21 yrs old may have 1 legal guardian accompany)
  5. On entrance, all patients must check-in via Safe Entry QR/NRIC.
  6. Contactless temperature check, hand sanitization, placing of personal belonging into plastic bags, disposable shoe covers will be provided.
  7. Appointments will be spaced out so there is NO waiting and thus you will be directed to your treatment room immediately.
  8. Each treatment room after use will be thoroughly disinfected for high-contact surfaces, including using UV-C light. They will also be allowed to air at least 15 minutes between use.
  9. All treatments carried out in individual isolated treatment rooms with air purifiers.
  10. Single use disposable bed sheets, pillow covers, patient hair caps and gowns(if needed) will be used.
  11. All staff will have PPE (hair cap, face shield/goggles, surgical or N95 mask, gloves, gown, shoe covers).
  12. Patients and staff will be advised to reduce talking to a minimum during treatment to reduce droplet formation.
  13. Post-treatment beverages will be suspended until further notice (paper cups available).
  14. E-payment options have been enhanced to promote non-contact payment.
  15. Staff use walkie-talkie communication to ensure you do not come in contact with other patients during your movement in and out of clinic.


This is also an essential aspect of maintaining a safe work environment and clinic for patients to come for treatment.

  1. Counter/Reception staff will continue to WFM until further notice.
  2. Only minimum number of essential staff will be on site.
  3. Before work: Staff health condition will be declared and checked daily before coming to work. Symptomatic staff will not be allowed to come to work and will be sent for medical care immediately.
  4. During the day: Staff will check temperature and declare health condition twice daily. Health condition is CLOSELY monitored by our doctor. Any symptomatic staff will be immediately sent for medical attention.
  5. Training: Staff are trained and will be continually monitored by our doctor on proper hygiene and donning of PPE (Personal Protection Equipment).
  6. Common areas: Strict safe distancing rules are in place and enforced. High-touch areas will be disinfected at least every 2 hours or after each touch. Additional disinfection will be carried out using UV-C light.
  7. PPE: All staff will have adequate PPE (hair cap, face shield/goggles, surgical or N95 mask, gloves, gowns, shoe covers) to protect themselves and others.
  8. Surgical masks or N95 level masks will be worn at all times by staff while in clinic.
  9. Adequate masks, hand sanitizer and other hygiene products are also provided for staff personal use (commuting, home, etc).
  10. Staff are advised to closely monitor the health of family/housemates and to report any contact with symptomatic cases. They are also encouraged to do similar training received in clinic to family/housemates regarding hygiene and safe practices. Masks and other products are provided on request because – We are all connected.
  11. Staff will be advised to reduce talking to a minimum during treatment to reduce droplet formation.
  12. Staff use walkie-talkie communication to ensure you do not come in contact with other patients during your movement in and out of clinic.
  13. Meetings will be held online/virtual as much as possible.
  14. All events and activities are postponed until further notice.
  15. Work and break hours will be staggered. Shift/split teams will be arranged as much as possible.
  16. Minimise socialising in clinic and during meals/breaks.
  17. Two senior staff have been appointed “Safe Management Officers” as per MOM advice.

Enhanced Hygiene and Environmental Disinfection

  1. All hand sanitizers in clinic are medical-grade & effective for killing enveloped viruses like Coronavirus.
  2. Swing doors will be “ajar” so you can use your feet to open the door both ways. That way you avoid touching the door handle to open or close the door. We cannot keep it completely open due to obstruction of outer hallway.
  3. Door handle and other high-touch areas will be disinfected routinely during the day and even more using NEA approved ingredients for killing Coronavirus.
  4. Upon entrance, for ALL delivery men and patients, HAND SANITIZER must be used. Can be used generously (for arms and elbows if needed). Dispensed in a “No-Touch” sensor-triggered dispenser so no need to “pump” the top which can also be contaminated easily.
  5. All belonging must be put in a new plastic bag that will be provided to prevent cross-contamination.
  6. Disposable shoe covers (dispensing device will cover your shoes by stepping inside gently) or disposable single-use slippers (for those who wear heels, etc.) to prevent cross-contamination.
  7. Upon permission, your clothes/body can also be disinfected with a tested and proven light mist spray which is effective (against viruses, bacteria, fungi and spores), safe on skin, safe when inhaled, and non-corrosive, by TUV / NUS Professor / CGMP-CERTIFIED.
  8. Each patient will be treated in a single private room during the entirety of the treatment process.
  9. Inside the room, you will only be in contact with single-use disposable bed sheets and pillow covers. You will also need to put on a single-use disposable hair cover. If it is needed and previous arrangements to bring your own change of clothes was not possible, single-use disposable treatment gowns are also available.
  10. All rooms are equipped with air purifiers and strong ventilation is present in each room via central air system.
  11. Since we are not using our blankets, it might be a little cold for some patients, but we will try and maintain the air temperature at a comfortable level. Also, all our treatment beds have a special warming mechanism to keep you warm if needed.
  12. After each treatment, the disposables will be thrown away and the room disinfected with approved and safe disinfecting agents – via wiping of high-touch surface, mist spray, and Ultraviolet-C (UVC) lamps which help to kill viruses in hard to reach areas.
  13. After each treatment, each room interval will be at least 15 minutes.
  14. All instruments will be sanitized and additional disinfection done with UVC devices.
  15. During your treatment, you can disinfect some of your smaller belongings (handphone, mask, keys, etc) in our UVC device (upon availability).
  16. On leaving the clinic, you need to dispose of the plastic bag which held your bag, etc. and shoe covers/slippers. Don’t forget to sanitize your hands again before leaving!
  17. Although it will be hard, strictly no handshakes and hugs (sorry!) Bowing is good!
  18. BYOB: If you need some more hand sanitizer or you just ran out, bring your own bottle (<100ml) and we will refill it for you during your treatment